FAQ's
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Do you offer move-out/move-in cleaning services?
Yes, Evie’s Cleaners provides professional move-out and move-in cleaning services to ensure your home is thoroughly cleaned and ready for its next occupants. Important Policy: Empty Space Requirement: All move-out and move-in cleanings must be scheduled for homes that are completely empty prior to the appointment. This allows our team to perform a detailed and efficient cleaning. Additional Charges: If there are excessive items, personal belongings, or furniture remaining in the home during the scheduled cleaning, an additional $250 service charge will apply to cover the extra time and labor required. Our move-out and move-in cleanings include deep cleaning of all rooms, baseboards, inside cabinets, and appliances to meet the highest standards of cleanliness. Please contact us with any questions or to schedule your service.
Evie’s Cleaners Maintenance Cleaning Policy
Evie’s Cleaners Maintenance Cleaning Policy
At Evie’s Cleaners, we are committed to providing a seamless, reliable, and high-quality cleaning experience for all our clients. To help us maintain our standards and ensure consistent service availability, please review our maintenance cleaning policy below:
1. Prepaid Appointments
All maintenance cleaning appointments must be prepaid to confirm and secure your scheduled service.
2. Rescheduling Policy
Appointments may be rescheduled with at least 48 hours’ notice to avoid cancellation fees or service disruptions.
3. Cancellation Policy
Clients are allowed up to two cancellations per year for recurring maintenance cleaning services.
After the second cancellation, recurring cleanings will be discontinued.
To restart recurring services, a deep cleaning is required before maintenance cleaning can resume.
These policies help us deliver dependable service and ensure availability for all our valued clients.
📞 For questions or assistance, please contact us at 914-506-5700 or visit www.eviescleaners.com.
Where is your service area?
Our expert maids are available in Westchester, NYC, Queens, Brooklyn and the Bronx. We are expanding our team and the area we cover every day so if you are not sure try booking online or call us. We’ll confirm in seconds.
How do I book a home or commercial cleaning?
Do I need to be at home when you arrive for the cleaning?
That’s entirely up to you! If you’ve got other things to do, just let us know how we can get access to your home. Some customers provide a garage or door code, others leave a hidden key outside. Let us know when you book online or when you call-in your request. Whatever works for you will work for us! Just let us know what method you’re most comfortable with.
Do I need to supply the vacuum or cleaning products?
We come equipped with everything we need to make your home or commercial facility sparkle. But if you’d prefer that we use your cleaning products, just let us know when you book online or by phone.
Will I receive reminders for single, recurring, or pre-paid bundle cleaning services?
When you book online or call us, you can select to receive a text message or email before each scheduled service. We typically send reminders one day and two hours before each cleaning appointment.
How do I re-schedule or cancel a booked cleaning?
Rescheduling or cancelling is one click away. Or simply call us or email us and we’ll update your booking. It just takes a few seconds and we’ll send you an updated booking confirmation. Our email service reminders can include a Reschedule and/or Cancel button which allows you to instantly reschedule or cancel your booking within pre-established periods prior to each service.
Can I set up repeat visits?
Yes, and you’ll save when you do. For each of our services you can select and schedule either recurring appointments or purchase pre-paid bundles and save instantly. Check out our home cleaning savings on our Live Pricing & Real-Time Booking Pages.